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"Inc. magazine Entrepreneur of the Year and International Automotive Hall of Fame member Marion Luna Brem reveals the strategies she learned that have made her successful in sales--and in life. As Brem makes clear, we're "all salesmen in one way or another. Whenever we try to make a good first impression or persuade someone else of our point of view, we're selling ourselves. Brem shows how to do it better. It was the definition of a "living nightmare." Marion Luna Brem, a thirty-year-old mother of two, had just been told the most dreadful words anyone could hear: "You have two to five years to live." She had no job. No health insurance. Her marriage would collapse under the stress of her treatment. And her most pressing concern: How do I pay next month's rent? "You've always been good with people. Why don't you try sales?" her best friend suggested. After sixteen fruitless job interviews, Brem landed her first major "sale" - a job as a car salesman. Within two months, Brem had become salesperson of the month, and by the end of her first year, salesperson of the year. Four and a half years after selling her first car, Brem bought her own dealership, and in the next decade went on to open additional dealerships and businesses. In WOMEN MAKE THE BEST SALESMEN, Marion Luna Brem reveals countless unconventional sales stratagems she discovered, refined, and applied to build a multimillion dollar enterprise. As she makes abundantly clear, the skills one learns in sales are transferable to all walks of life. "The fact is we are all 'salesmen' - whether we are selling ourselves at a job interview or operating a register at a department store, trying to get our children intoa special program or looking for a lifelong companion. And women, with their natural social skills and acute emotional antennae, have natural advantages both sexes can learn from.

In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul ofService is essential reading for managers everywhere.

Enterprise Rent-A-Car - The Enterprise Rent-A-Car Company is a St. Louis, Missouri based rental car company serving customers in the U.

Dollar Rent A Car - Dollar Rent A Car is a rental car company based in the United States. Founded in 1965 in Los Angeles, California, in 1990 it was acquired by Chrysler, where it was combined with Thrifty Rent A Car, Snappy Rent A Car (which was sold in 1994), and General Rent A Car (which was closed in 1993).

Thrifty Rent A Car - Thrifty Rent A Car is a rental car company based in the United States. Founded in 1958, it became a public company in 1987 and in 1989 it was acquired by Chrysler, where in 1990 it was combined with Dollar Rent A Car.

Alamo Rent A Car - Alamo Rent A Car is a car rental agency. They are based in Tulsa, Oklahoma, but have branches across the United States, Canada, Mexico, Central America, South America, parts of Africa, Europe, and Australia as well as some locations on certain Caribbean islands.

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Car Customer Enterprise Rent Service - Car Customer Enterprise Rent Service Discovering the Soul of Service Focusing on 14 companies that stand out from the pack - including the Chick-Fil-A, Charles Schwab Corporation, Dial-A-Mattress, Enterprise Rent-A-Car, car customer enterprise rent service and Midwest Express Airlines - Leonard Berry identifies nine drivers of sustainable success for any service organization. Copyright (C) Muze Inc. 2005. For personal use only. All rights reserved. FOR BEST PRICE Customer Relationship Management Maximize customer satisfaction car customer enterprise rent ...

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